Gina’s a little pocket rocket! She rides at least twice a week, and she gets faster every ride. Last ride she did 28km/hr average which is SO awesome!
It’s not all been smooth sailing though. Gina has never used the front derailleur, but I noticed that the front derailleur wasn’t shifting and it wasn’t showing up in the app either. I figured it’s because a wire has been disconnected from the battery so I took the seatpost out and damn, the battery and holder were wedged deep within the frame.
I didn’t have a J bend spoke to try to fish it out, or a coat hanger, so I took it back to the shop (Wooly’s Wheels) that Gina bought the bike from. I did let them know that I lowered the seat by 3mm, and did try to update the firmware but didn’t have the right cable to do it, so the sales guy tried to charge me $120 for the firmware update! :x
I 100% expected this kind of service from this kind of shop. As mentioned earlier, it’s a rich inner city Sydney suburb and I’m sure a LOT of their customers are clueless. Of-course I argued, and said surely this is all a warranty thing, to which he said “maybe, we’ll see”.
I left the bike there, and a few hours later Gina called me to tell me the bike was ready to be picked up so I went back in to get it, expecting not to pay a single dollar, but nope, there was a $215 AUD charge to replace a damaged Di2 cable and to cut the seatpost.
I was so beyond furious at this point that I didn’t feel like fighting. He said they updated the firmware under warranty, but they had to cut the seatpost down some more in order to accomodate the height we had the seatpost at (IE: they never cut the seatpost down enough originally as lowering it 3mm somehow caused the wire to get damaged). $50 for the wire apparently, and the rest in labour!
CCACHE would never have charged so much, and my thinking that the shop we bought this expensive bicycle from would take care of us was flawed.
